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! IMPORTANT ! Shore School Basketball Court Access via Gate 15 on Hunter Cres, North Sydney ! IMPORTANT !

FREQUENTLY ASKED QUESTIONS
- 01You can download the app from the App Store (https://apps.apple.com/us/app/rise-youth-basketball/id6762443027)or the Google Store.(https://play.google.com/store/apps/details?id=com.udiosystems.account_f4d68b6c0ad511f184dbcb3c545fbda1&utm_medium=email&_hsenc=p2ANqtz-_KxiZ9RZZ06-8hBDpBjTk8U9DHvPH2fYsEyoEIrnKNFfUnQaBEvuE8hP-JKgwjOf1fofPiVOwnhJMpFngeQmv0aajKoDmCuokt8vwJxd5vE09iVOo&_hsmi=25438052&utm_content=25438052&utm_source=hs_email&pli=1)
- 02You can find detailed instructions here.(https://www.udiosystems.com/support-articles/app-user-guide?utm_medium=email&_hsenc=p2ANqtz-9mXsbEQ0zaDF7WwQvdt7O5E3zvIOoh3-AnB3rtFUhEEPRupuhkuHWLiDtCESe15fRRUpXzSHZbSg7YQnI7P_9Rj07eWDMhqT-QEQLYhfNMGnEzwU4&_hsmi=25438052&utm_content=25438052&utm_source=hs_email)
- 03You can find detailed instructions here (https://www.udiosystems.com/support-articles/customer-portal-faqs?utm_medium=email&_hsenc=p2ANqtz-92iKKCQLAZHf47PFxpAGEGYkMt51JASn_d6ZxkH5BweTLuLTolCbQOZd1LuTQagTD8Zrn1R6n7u-OzOK1WdB91Oolb-popyLeRAZNbZ_IXMYwCzBM&_hsmi=25438052&utm_content=25438052&utm_source=hs_email)on Booking, Vouchers / Make Up Classes and Billing.
- 041. Click "Enrol Now"(https://rise-youth-basketball.ud.io/) or "Family Portal Log In"(https://rise-youth-basketball.ud.io/) on the RISE website. (https://www.riseyouthbasketball.com/) 2. On the right side and click "Holiday Camp 1 Day" or "Holiday Camp 2 Day" https://static.wixstatic.com/media/8556a9_4c114d48068c4736a638b774c1636e58~mv2.png 3. Click "Select" under Holiday Camps. Select "Shore School" (we are only running Holiday Camps at this venue), then click "Book New Class" https://static.wixstatic.com/media/8556a9_3de4da6990d941cc9fd039f1f052b1fe~mv2.png 4. Choose the date you'd like to enrol in if you're booking a 1 Day Camp (If you're enrolling for a 2 Day Camp, the selection will not matter). On the bottom right, click "Book Now" https://static.wixstatic.com/media/8556a9_396e189adfbf42789f63bad14ca0548f~mv2.png 5. This page will show you the camp date you've chosen and price. Any ongoing promotions will automatically reflected in the price. On the bottom right, click "Confirm & Continue". This will take you to the Payments page and you're all set! https://static.wixstatic.com/media/8556a9_8a5d4e8aeb834fdb928837ab76aefab8~mv2.png
- 051. Click "Enrol Now"(https://rise-youth-basketball.ud.io/) or "Family Portal Log In"(https://rise-youth-basketball.ud.io/) on the RISE website. (https://www.riseyouthbasketball.com/) 2. Scroll down and click "Book New Class" https://static.wixstatic.com/media/8556a9_f632dfa3525e448d820689e289caef1c~mv2.png 3. Ignore the date shown to you (sorry we are working on this). On the bottom right, click "Book Now" https://static.wixstatic.com/media/8556a9_c71255403954447faecff8293b04328c~mv2.png 4. This page will show you the next Term's start date, skill level and price. Any ongoing promotions will automatically reflected in the price. On the bottom right, click "Confirm & Continue". This will take you to the Payments page and you're all set! https://static.wixstatic.com/media/8556a9_565ecaa0d14e41f2820456f903560cbb~mv2.png
- 061. Click "Enrol Now"(https://rise-youth-basketball.ud.io/) or "Family Portal Log In"(https://rise-youth-basketball.ud.io/) on the RISE website. (https://www.riseyouthbasketball.com/) 2. On the right side and click on the Class Pack you'd like to enrol. https://static.wixstatic.com/media/8556a9_12e530395ea3454aa83a59c4608b2f00~mv2.png 3. Click "Select" on the Skill Level you'd like to enrol. Select the venue, then click "Book New Class" next to the name of your child you'd like to enrol. https://static.wixstatic.com/media/8556a9_574bef6eb81d450f9c5c13fc732993a3~mv2.png 4. Choose single or multiple dates you'd like to enrol. On the bottom right, click "Book Now" https://static.wixstatic.com/media/8556a9_afe19e8fa90d433bb4f92ddf7feff6c9~mv2.png 5. This page will show you the Class Pack, Skill Level, Dates you've chosen and the price. Any ongoing promotions will automatically reflected in the price. On the bottom right, click "Confirm & Continue". This will take you to the Payments page and you're all set! https://static.wixstatic.com/media/8556a9_c6dcdf971d5a487c9c22ab861418e426~mv2.png 6. Any classes you have not booked in with a date will be reflected in the Vouchers portion of your Family Portal. https://static.wixstatic.com/media/8556a9_d9deb3ad5e564564bcc085e4c83a1fa4~mv2.png
- 071. Click "Enrol Now"(https://rise-youth-basketball.ud.io/) or "Family Portal Log In"(https://rise-youth-basketball.ud.io/) on the RISE website. (https://www.riseyouthbasketball.com/) 2. On the left side Menu, click "Bookings" Click "Can't Attend" on the date you can no longer attend. https://static.wixstatic.com/media/8556a9_26bd86c770fe4492b269456f541e3620~mv2.png 3. Click "Yes, Confirm." If you are within the rebooking timeframe, your class will turn into a Make Up Class/Voucher. https://static.wixstatic.com/media/8556a9_5818098a74c145bca80334e3cc005b9e~mv2.png 4. The make up class will be reflected in the Vouchers portion of your Family Portal. https://static.wixstatic.com/media/8556a9_70241bf1dc4f4defb0f601396e931b0d~mv2.png
- 081. Click "Enrol Now"(https://rise-youth-basketball.ud.io/) or "Family Portal Log In"(https://rise-youth-basketball.ud.io/) on the RISE website. (https://www.riseyouthbasketball.com/) 2. On the right side of your Home Dashboard, you will find your unique Referral Code you can share with friends and family they can use at checkout. $10 credit will automatically applied to both your accounts and applied to your next enrolment. https://static.wixstatic.com/media/8556a9_931cf6dc3aca4335899b6e9feb21653b~mv2.png
- 09RISE classes are held at the Sports Hall (Level 1) of Shore School, North Sydney. https://static.wixstatic.com/media/8556a9_a6905bd54ba248d6babdb48b6efc18da~mv2.jpg From the Gate 15 Hunter Crescent Street Entrance, take two flights of stairs up and proceed straight to the end of the corridor to reach the Sports Hall Gallery. For wheelchair and stroller access, the Sports Hall (Level 1) can be reached via the lift located at the Gate 15 Hunter Crescent Street entrance. See slideshow below for reference photos.
- 10Parking is available at Bishopsgate Car Park accessed through Gate 16 on Hunter Crescent Street. Access Hunter Crescent Street via the southernmost entry of William Street, which is a one-way street accessible from Blues Point Road. Click for Google Map here. (https://maps.app.goo.gl/AXttBvs63VJyeB8M8) At the end of Hunter Crescent Street, you’ll find Gate 16. If the boom gates are not open, please contact Kirsten of RISE at 048 1155 246. Drive straight towards the undercover with the "Drop Off & Pick Up Entrance" signage. Continue through to the end, then turn left into the road. The entrance to Bishopsgate Car Park will be on your left. Please note the maximum vehicle height is 1.9 meters. After parking, the pedestrian exit towards the Gate 15 Hunter Crescent Street entrance is located at the far end of the car park. When leaving the car park, exit to the left onto Union Street. See slideshow below for reference photos.
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- 13Selecting the right class for your child depends on their age, skill level, and familiarity with basketball. We have an overview of our Skills Levels here (https://www.riseyouthbasketball.com/skills-classes)but if you're uncertain, our coaches are happy to assess your child's skills and recommend the most suitable class to ensure an enjoyable and enriching experience. Email us short videos of your child playing basketball to letsplay@riseyouthbasketball.com.(mailto:letsplay@riseyouthbasketball.com)
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- 17Our class fees are $33 to $40; depending on the package you choose. We offer flexible options such as single-class passes, class packs, and full-term enrolments. You can view the latest pricing and packages (https://www.riseyouthbasketball.com/class-packages-plans)or contact us directly at letsplay@playlokalsports.com, and we’ll be happy to guide you to the option that best suits your child.
- 18Enrolling in our Excellence Program for the full term, spanning 9 classes, provides a distinct advantage for young athletes. This extended duration allows students to delve deeply into a comprehensive curriculum, covering fundamental techniques to advanced skills. Consistent attendance fosters skill mastery, confidence building, and a strong sense of teamwork and sportsmanship. By committing to the entire term, parents ensure their child experiences optimal skill retention, emphasising dedication, and reaping the holistic benefits of our program—shaping not just skilled players but well-rounded individuals.
- 19If your schedule doesn't permit committing to our Excellence Program for the entire term, we offer the flexibility of Class Passes.(https://www.riseyouthbasketball.com/class-passes) Simply choose Trial (1 Class), Starter (3 Classes) or Flex (6 Classes) (https://www.riseyouthbasketball.com/class-passes-beg-int)and select the dates you'd like to attend. Should you need to amend any dates, please feel free to email us at letsplay@riseyouthbasketball.com.(mailto:letsplay@riseyouthbasketball.com)
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- 21Absolutely! You can enrol with Class Passes,(https://www.riseyouthbasketball.com/class-packages) allowing you to choose a start date that works with your schedule. You can tailor the schedule to accommodate your availability and ensure a convenient and enjoyable experience for both you and your child. Additionally, it's worth noting that each week will have a specific skill focus, providing a well-rounded and progressive learning experience.
- 22Absolutely! You have the flexibility to enrol with Class Passes, allowing you to choose specific dates that work with your schedule. You can tailor the schedule to accommodate your availability and ensure a convenient and enjoyable experience for both you and your child. Additionally, it's worth noting that each week will have a specific skill focus,(https://riseyouthbasketball.com/our-classes#weekly-focus) providing a well-rounded and progressive learning experience. Contact us for more details on the enrollment options that best suit your needs.
- 23In the event that your child misses a class, we offer the flexibility to transfer the missed session within the same term or only until the following term. This means you have the option to allocate the missed class to a sibling or another child, ensuring that the learning experience is not missed. Please email us at letsplay@riseyouthbasketball.com (mailto:letsplay@riseyouthbasketball.com)to assist you in the class transfer.
- 24Certainly! If your child needs to switch classes after the term has begun, please reach out to us at letsplay@riseyouthbasketball.com.(mailto:letsplay@riseyouthbasketball.com) We'll do our best to accommodate the transfer, taking into consideration class availability and ensuring a smooth transition for your child.
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- 26To ensure your child has a great experience in our classes, please make sure they bring the following: • Packed Lunch and Snacks (for Holiday Camp) • A water bottle for staying hydrated • A size 5 basketball for Rising Hoopers • A size 6 basketball for Rising Stars • Optionally, a towel and change of clothes for added comfort during and after the session.
- 27We prioritise the safety and well-being of every participant. If your child has allergies or special needs, please inform us during the enrollment process or send an email to letsplay@riseyouthbasketball.com.(mailto:letsplay@riseyouthbasketball.com) Our team will work closely with you to understand and accommodate any specific requirements, ensuring a supportive and inclusive environment for your child's participation.
- 28We maintain a positive and respectful learning environment for all participants, and the safety and respect towards our coaches are of utmost importance. In the rare instance of inappropriate behaviour, our coaches will address the situation promptly and professionally. Depending on the severity, we may have a discussion with the child involved, and if necessary, with the parents, to find a resolution and maintain a conducive atmosphere for everyone in the class.
- 29Absolutely! We encourage family participation, and you can enrol siblings in the same class. However, we recommend considering the different skill levels of siblings. Our coaches are experienced in assessing individual skills, and if needed, they can provide insights to ensure that each child gets the most out of the class. Feel free to discuss any specific considerations or have our coaches assess the best fit for your siblings during the enrollment process by sending short videos of each child to letsplay@riseyouthbasketball.com.(mailto:letsplay@riseyouthbasketball.com)
- 30At RISE Youth Basketball Academy, we pride ourselves on having highly qualified coaches dedicated to your child's development. Coach Chris is a distinguished Basketball Australia, Basketball NSW & USA Basketball Certified Coach, boasting a remarkable 13-year coaching journey. Widely regarded as Sydney's secret weapon, Coach Chris is the go-to mentor for semi-professional players, specialising in refining shooting, footwork, and court IQ through private sessions. In addition, our assistant coaches and staff are all experienced professionals, each holding a valid Working with Children Check (WWCC). This ensures a safe and nurturing environment for every participant. Rest assured, our coaching team is committed to providing top-notch guidance and fostering a positive learning experience for your child.
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ENROL NOW!
Join us at RISE Youth Academy, where we go beyond the game, cultivating both athletic prowess and character development.
Together, let's RISE to new heights!
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