Privacy Policy

RISE Youth Basketball Academy

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Effective date: 13 Feb 2026
Business: RISE Youth Basketball Academy (“RISE”, “we”, “us”, “our”)
Website: riseyouthbasketball.com

This Privacy Policy explains how RISE collects, uses, stores and shares personal information when you enquire, enrol, pay for, or participate in our programs (including skills classes, holiday camps and competitive teams).

1) Who this policy applies to

This policy applies to:

• Parents/guardians who enquire, enrol and pay for services; and

• Athletes (children) who participate in our programs; and

• Emergency contacts and other people whose details you provide to us.

2) What personal information we collect

We may collect the following:

Parent/Guardian information

• Name, email address, phone number

• Enrolment details (program purchased, class level, attendance/credits)

• Communications you have with us (emails, messages)

Athlete information

• Name, age/date of birth (or age group), class level

• Attendance information

• Relevant medical information you provide for safe participation (e.g., asthma, allergies, injuries, support needs)

• Behavioural or support information you provide to help us coach safely and appropriately

Emergency contacts

• Name and phone number (and relationship to Athlete)

Payment information

• Transaction details and payment status

• Payments are processed through payment providers (e.g., Stripe and/or Udio). We generally do not store full card details ourselves.

Photos/videos

• Photos and videos captured during sessions/camps (see Section 12).

3) How we collect personal information

We collect personal information in a few ways, including when you:

• Submit forms or enquiries on our website (Wix) or via Google Forms

• Enrol and book sessions (Wix and/or Udio)

• Pay online (Stripe and/or Udio) or by bank transfer (where arranged)

• Communicate with us via email, SMS, WhatsApp groups, or social media

• Attend sessions where we take attendance and run a roll call, and record internal notes relevant to operations and safety

• Participate in sessions/camps where photos/videos may be taken

4) Why we collect and use personal information

We collect and use personal information to:

• Provide and administer our services (enrolments, scheduling, class placements, attendance, credits)

• Keep Athletes safe (including understanding medical needs relevant to participation, responding to incidents, and contacting emergency contacts)

• Communicate with you about sessions, venues, changes, updates and important admin information

• Process payments and manage billing/receipts

• Improve our programs and how we run classes (service quality and operations)

• Promote RISE and our programs (marketing communications and photos/videos, subject to your choices where applicable)

5) How we store and secure personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

In practice, this includes:

• Using reputable platforms and service providers for website, bookings and payments (Wix, Udio, Stripe)

• Storing documents and records in Google Drive with access controls

• Limiting access to personal information to people who need it to do their job (e.g., admin staff, coaches/contractors as required for delivery and safety)

• Using passwords and account security features available in our tools

No system is 100% secure, but we aim to use sensible, practical safeguards.

6) Who we disclose personal information to

We may share personal information with:

• Service providers we use to operate RISE, including:

  • Website/booking tools: Wix, Udio

  • Payment processors: Stripe, Udio

  • Forms/CRM and email tools: Google Forms, Mailchimp, Klaviyo, Udio

  • Analytics/advertising tools: Google Analytics, Meta Pixel

  • Storage: Google Drive

  • Messaging tools/services: SMS (Optus), WhatsApp groups

• Coaches and contractors who need relevant information to deliver sessions safely (for example, attendance, emergency contact, and relevant medical notes you provide)

• Venues (schools/hired courts) where necessary for safety, incident management, or venue requirements

• Regulators, law enforcement, or emergency services where required or permitted (for example, in an emergency, incident, or where we must comply with a legal request)

We do not sell personal information.

7) Overseas storage and processing

Some of the tools we use may store or process data on servers outside Australia. This means personal information may be stored or processed overseas by those providers as part of providing their services. We do not specify countries because this can change depending on provider arrangements.

8) Access and correction

You can request access to personal information we hold about you or your Athlete, or ask us to correct it if it’s inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email: letsplay@riseyouthbasketball.com
We may ask you to verify your identity before providing access or making changes.

9) Complaints

If you have a privacy concern or complaint, please email: letsplay@riseyouthbasketball.com with details of your concern.

We will review your complaint and respond within a reasonable time. If we can’t resolve it promptly, we will let you know what steps we’re taking.

10) Cookies, analytics and pixels

Our website may use cookies and similar technologies to operate properly and help us understand how visitors use our site.

We use tools such as Google Analytics and Meta Pixel to measure website usage and advertising performance.

You can usually control cookies through:

• Your browser settings (blocking or deleting cookies)

• Privacy/ad settings in your browser and device

• Relevant platform settings (e.g., Google/Meta ad preferences)

Blocking cookies may affect some website functionality.

11) Marketing communications

We may send marketing messages about RISE programs and updates using tools like Mailchimp, Klaviyo, and/or Udio, where you have opted in or where it is otherwise appropriate for marketing communications.

You can opt out at any time by:

• Using the unsubscribe link in an email (where provided), or

• Emailing letsplay@riseyouthbasketball.com

Even if you opt out of marketing, we may still contact you for important operational messages (e.g., session changes, safety updates, enrolment/admin matters).

12) Photos/videos at sessions (automatic consent with opt-out)

RISE may take photos and videos during sessions and camps.

• Automatic consent: By attending a session or camp, you acknowledge that photos/videos may be taken and used by RISE for promotional and marketing purposes (for example, on our website, social media, newsletters, or ads).

• Opt-out: If you do not want your Athlete to appear in marketing materials, you must email letsplay@riseyouthbasketball.com before the relevant session/camp. We will make reasonable efforts not to intentionally feature your Athlete.

• Incidental background capture: We cannot guarantee your Athlete will never appear in the background of group footage (e.g., wide shots). If you opt out, we will avoid intentionally featuring your Athlete.

13) Children’s privacy

Our services are designed for children, but enrolments are made by parents/guardians. We collect children’s information only as needed to deliver programs safely and effectively (including emergency contacts and relevant medical information provided by the parent/guardian).

We expect parents/guardians to provide accurate information and to have permission to provide any third-party details (such as emergency contacts).

14) Data retention

We keep personal information for as long as we reasonably need it to:

• deliver and administer services,

• maintain records for operational and safety purposes,

• respond to enquiries and complaints, and

• meet our administrative requirements.

When information is no longer needed, we take reasonable steps to delete it or de-identify it, where practical.

15) Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date updated.

16) Contact us

For privacy requests or questions, contact:
letsplay@riseyouthbasketball.com

B) Policy-to-operations checklist (so your practice matches the policy)

• Privacy inbox: Treat letsplay@riseyouthbasketball.com as the official channel for privacy requests; check regularly.

• Access/correction process:

  • Verify identity of requester (parent/guardian).

  • Log request date, what was requested, and when you responded.

  • Respond within a reasonable time and keep a copy of the response.

• Medical info handling:

  • Keep medical notes minimal and only what’s needed for safe participation.

  • Limit access to coaches who need it.

  • Avoid sharing medical info in WhatsApp groups.

• Opt-out register for photos/videos:

  • Maintain a simple list (Google Sheet/Drive doc) of Athletes who have opted out.

  • Ensure coaches know how to check it before filming days/events.

  • Brief coaches: “avoid intentional feature; wide shots may still capture.”

• Tool access controls:

  • Restrict Wix/Udio/Mailchimp/Klaviyo/Google Drive admin access to only those who need it.

  • Remove access promptly when a coach/contractor finishes.

• Device/security basics:

  • Strong passwords + 2FA where available (Wix, Google, Mailchimp/Klaviyo, Meta).

  • Don’t store sensitive info on personal devices without protection.

• Data minimisation in forms:

  • Collect only what you need (especially for medical/support questions).

  • Make it clear the medical info is “relevant to participation and safety.”

• Third-party disclosures:

  • Ensure staff know what can be shared with venues/emergency services and when.

  • Keep incident notes factual and minimal.

• Marketing emails:

  • Use Mailchimp/Klaviyo/Udio settings to manage unsubscribes properly.

  • Keep “operational updates” separate from “marketing” where possible.

• Cookies/analytics:

  • Confirm Google Analytics + Meta Pixel are active only as intended.

  • Ensure your website has whatever cookie notice/controls Wix provides configured appropriately (Assumption: Wix cookie banner is available—enable if you use tracking).

• Retention tidy-up:

  • Periodically review Drive folders and delete/de-identify old records where no longer needed (keep safety/admin essentials).